F.A.Q.

Frequently Asked Questions and Information for your shopping experience at Midwest Nutrition:

Is it safe to use my credit card?
YES.  We have taken every precaution to make your transactions secure.  Our payment processing system performs industry-standard Address Verification System (AVS) and Card Verification Value (CVV) checks to prevent credit card fraud. Midwest Nutrition also protects you from fraudulent activity with the following:

Advanced risk modeling. Our payment processing system employs advanced risk modeling to detect fraudulent transaction cues across multiple services. The system also actively leverages external, cross-industry resources-such as worldwide fraud blacklists to prevent fraudulent users from accessing the checkout feature in the first place.

Automatic fraud detection. The Midwest Nutrition payment processing system proactively identifies and filters out fraudulent transactions. All fraudulent transactions are immediately cancelled after being detected. Any active orders associated with the same credit card will also be cancelled to protect you.

Our payment processing digital fraud prevention tools help stop invalid orders making it safer to purchase across the web.

Can I fax my order.
Yes, there is a fax/mail printout online coming soon. This feature will allow you to print your order out, write in your credit card information etc. and fax to 1-708-687-2648. Please allow 24 hours to process a fax order submission.

If you do not include payment information or there is questionable information submitted by fax we will have to contact you by phone. We accept all major credit cards and also accept checks by phone. All orders placed by fax instead of through our online shopping cart will be charged the same shipping amount as you would pay online. The same shipping charges apply to every order. ALL account information submitted to us is safely isolated from unauthorized Internet access.  Please provide a valid address, phone and fax number, email address and payment method. Orders cannot be shipped/delivered without proper information and payment in full.

How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express. We also accept check by phone; You will need your routing number, checking account number and check number to process your order. Your check can be authorized as a credit card. If you prefer, we accept checks and money orders by standard mail. Orders paid by check will not be processed until the funds have been verified. Orders paid by money order are sent within 24 hours after receiving payment. If you are sending a money order or check, please make it payable to: Midwest Nutrition

The mailing address is:
Midwest Nutrition
15941 S Harlem Ave #288
Tinley Park, IL 60477-1609

How much will my shipping charges be?
During the order process, you will be given a "standard shipping" method and list of different UPS shipping methods from which you can pick the shipping option that suits you. The total cost of goods and the cost of shipping are clearly displayed. Any fraction of a pound over the weight shown is calculated by UPS as the next poundage (example: 9.3 lbs is actually a charged a 10 lb package rate by UPS). If your order does not show any shipping charges, that is a mistake. We will e-mail you your correct total with shipping A.S.A.P.  If you are shipping to a P.O. box or a military address your order will have to be sent by U.S. Priority Mail.

Does Midwest Nutrition ship to Alaska and Hawaii?
Yes, UPS shipping rates to Alaska and Hawaii are higher than shipping within the continental US.  Please E-mail us Here for shipping rates to these destinations.  You can choose UPS 2 Day Air or US Postal Service for shipments to these states.

What is shipping weight?
Shipping weight is the poundage UPS charges to ship a particular package. Any fraction of a pound over the weight shown is calculated by UPS as the next poundage (example 9.3 lbs is actually charged as a 10 lb package by UPS).

Do packages ship out on Saturday or Sunday?
No. UPS only picks up packages on weekdays. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff on Friday will be shipped on Monday.

How do I estimate Next day, 2 Day and 3 Day UPS delivery days?

Here are a couple of delivery time examples:

What about Military Orders: Apo, Fpo addresses?
All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The Us Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package.  If the package is damaged, take the damaged package to the military postal unit and file a report.

Is there a cut off time for air orders to ship the same day.
Yes, generally orders placed after 2:00 pm central time are shipped the following business day. If you need an order shipped by air service and it is after 2:00 pm call or contact our sales department.

International orders?
At this time we are not accepting any international credit card orders. We do not ship our products outside of the United States.

What if there is a problem with my order?
All problems with orders must be reported by e-mail within 24 hours of receiving the order.  All orders go through a three person check system so please check your package thoroughly before calling.

Return Information
No Unauthorized Returns.
Orders Sent Back Without Return Authorization Number Marked Clearly on The Box Will Be Refused!
*No Returns After 30 Days.
*A 25% Restocking Fee Will Be Charged to All Returns.
*No Shipping Charges Will Be Refunded.
*In-house Midwest Nutrition Credit For All Returns.
*No Returns on Opened Merchandise.

For Taste and Quality issues please contact the manufacturer of your product.

To protect against credit card fraud, does Midwest Nutrition have very strict guidelines concerning credit card usage over the internet?

YES. ALL INTERNET ORDERS ARE PERSONALLY EXAMINED AND HAVE TO BE ADDRESSED TO THE CREDIT CARD HOLDER (THE NAME ON THE CREDIT CARD). At Midwest Nutrition we use state of the art “Address Verification System” and a “Credit Card Verification Value” check before even processing any order.

ALL INTERNET ORDERS MUST BE SHIPPED TO THE BILLING ADDRESS OF THE CREDIT CARD HOLDER OR THE CARDHOLDERS COMMERCIAL WORK ADDRESS.  All first time orders and any order sent to an address that has an apartment number will require a signature. Please make sure the name and address you enter as the billing address is correct. If the name and address you enter does not match the name and address that the credit card company has for that credit card account, the order will be canceled. If your billing address is a P.O. box then we can ship your order to your home address or your work address but we will require a signature when the package is delivered.  Also, any order that has an invalid email address and phone number will not be shipped under any condition. Please make sure you enter a valid email address and phone number.
We check extensively for stolen and fraudulently used credit cards.

When Using a Credit Card Please Make Sure:
*Your Credit Card Is Valid
*There Is Enough Credit Available
*The Credit Card Is Activated
*You Know Your Billing Address (the Address Your Credit Card Is Registered To)
*All Credit Cards Are Checked Thoroughly to Verify Billing Address. Make Sure You Know Your Billing Address.

Address Corrections
Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee of $10.00.  Any address that is given incorrectly and has to be changed by either, the customer, Midwest Nutrition, or the shipping company will be charged an address correction fee imposed by the shipping company of $10.00.
Examples: No apartment number given, Wrong zip code, Wrong street number, etc.

What if Midwest Nutrition doesn’t have all of the items in stock?
If an item you ordered is out of stock, we will e-mail you comparable substitution options or if no reply to our substitution email we will take the out of stock item off the order.

Product Guarantees
Midwest Nutrition is not responsible for ANY health or fitness claims, and ANY general or specific guarantees made by ANY manufacturers of ANY product.

Shipping Nutrition/Protein Bars
Unfortunately we cannot be held responsible for soft or melted bars shipped during the summer months.

If you have any additional questions, please E-mail us here.  Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.

General Disclaimer
The Information on this site is provided for informational purposes ONLY and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should carefully read all product packaging and warnings. You should consult with a health care professional before starting any diet, exercise or supplement program. If you have or suspect that you have a medical problem, promptly contact your health care provider.  Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Midwest Nutrition is not responsible for typographical errors of any kind.  Midwest Nutrition is not responsible for any statements or claims made by ANY manufacturers concerning ANY of their products. Midwest Nutrition is not responsible for any product taste and quality issues; for issues regarding taste and quality concerns, please contact the manufacturer of your product.  For additional disclaimers and to read the Midwest Nutrition Privacy and Site Use Policy please click here.

Privacy & Site Use Policy: Click Here